Privacy Policy.

By using or accessing maxmacsolutions.com (the "Site"), or engaging MaxMac Solutions ("MaxMac", "we", "us") for recruitment or travel services, you acknowledge that you have read, understood and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of the Site and our services.

MaxMac Solutions is a Nairobi-based recruitment and travel partner registered in Kenya, operating since 2019 from Spur Mall, 3rd Floor, Thika Road, Nairobi, Kenya.

We collect two categories of information:

• Personal Information that you voluntarily provide — full name, national ID or passport number, date of birth, gender, contact details, education, work experience, CV documents, next-of-kin details, medical fitness confirmation and travel preferences.
• User Data that is collected automatically when you browse the Site — browser type, device, IP address, referral source and anonymous usage statistics.

You provide Personal Information through our application form, contact form, WhatsApp messages, email exchanges (including info@maxmacsolutions.com, support@maxmacsolutions.com and billing@maxmacsolutions.com), phone calls and in-person visits to our Nairobi office.

MaxMac uses your Personal Information solely to deliver the services you have requested, including:

• Assessing your suitability for advertised roles abroad and matching you to verified employers.
• Processing visas, medicals, air tickets and pre-departure documentation.
• Communicating updates on your application, contract or travel itinerary via WhatsApp, phone, email or SMS.
• Meeting legal, regulatory and audit obligations in Kenya and the destination country.
• Improving our services, our Site and our candidate experience.

We will never sell your Personal Information or share it with unrelated third parties for their own marketing purposes.

To secure you a placement, MaxMac shares relevant parts of your file with the specific employer, embassy, medical centre, insurer, airline and government body required to complete your journey. We share only what is necessary — for example, an employer receives your CV and passport details, while the airline only receives the details needed to issue a ticket.

Once your Personal Information has been shared with an approved employer or government entity, that party becomes independently responsible for its handling. MaxMac remains available to help you raise concerns with them.

MaxMac is not liable for communications between employers and yourself once you have signed a contract.

Our Site uses cookies and standard web analytics to understand how visitors reach us and which pages they read. This User Data is non-personally identifiable and is used only to improve the Site. You can disable cookies in your browser at any time — the Site will still work, but some features may be less personalised.

We store candidate files on secured, access-controlled systems, and physical documents in locked cabinets at our Nairobi office. Access is limited to MaxMac staff who need the information to perform their duties. We retain files for as long as we are actively supporting your placement, plus a further period required by Kenyan labour and immigration law.

If you have security questions, email support@maxmacsolutions.com.

You have the right to:

• Request a copy of the Personal Information we hold about you.
• Correct or update inaccurate information.
• Withdraw your consent and request deletion, subject to any legal retention obligations.
• Object to specific processing activities (for example, marketing messages).

To exercise any of these rights, email support@maxmacsolutions.com or write to our Nairobi office at the address below. We will respond within 30 days.

By submitting an application or enquiry, you consent to receive follow-up messages by phone, WhatsApp and email — including reminders about your file, new roles that fit your profile, and pre-departure notices. You can opt out at any time by replying STOP to any WhatsApp message or emailing support@maxmacsolutions.com.

We do not spam. We do not share our contact lists with unrelated third parties.

We may update this Privacy Policy from time to time to reflect changes in law or how we operate. The current version is always available on this page with the "most recently reviewed" year shown at the top. Continued use of the Site or our services after an update means you accept the revised policy.

For any privacy questions, requests or complaints, contact our Data & Compliance desk:

• Email — support@maxmacsolutions.com
• Billing — billing@maxmacsolutions.com
• General — info@maxmacsolutions.com
• Phone — +254715854126
• Office — Spur Mall, 3rd Floor, Thika Road, Nairobi, Kenya